The consumer has the right to withdraw from the sale of the Products contract, as established by art. 52 of Legislative Decree no. 206/2005 (Consumer Code), without giving any explanation and without penalty.
The User may exercise the withdrawal within 14 days from the moment the user, or third party other than the carrier and indicated by you, will acquire the physical possession of the Products.
In the case of multiple goods ordered with one order and delivered separately, the 14-day period shall commence from the date on which the User, or third party other than the carrier and indicated by you, will acquire the physical possession of the last good.
In the case of delivery of a good consisting of multiple lots or pieces, the 14-day period shall commence from the date on which the User, or third party other than the carrier and indicated by you, will acquire the physical possession of the last lot or piece .
Before the deadline, the User will inform the Vendor of its decision to exercise the right of withdrawal from the contract. To this end, the User may:
the. use the model withdrawal form, prepared in accordance with Annex I part B to the Consumer Code, which has been made available before the conclusion of the contract, as required by art. 49 paragraph 1 letter h) of this Code, or submit to the Seller any other unequivocal statement setting out his decision to withdraw from the contract and send the aforementioned means Coll. return receipt, or by fax or by e-mail at the addresses already listed in the instruction on the right of withdrawal before the order received.
ii. fill out and electronically submit the model withdrawal form or any other declaration, on the Website, by accessing the following link; if the user chooses this option, the seller will send without delay an acknowledgment of receipt of such a withdrawal on a durable medium (eg by email), according to art. 54 paragraph 3 of the Consumer Code.
The withdrawal period shall be deemed complied with by sending the notice of withdrawal before the expiration of the withdrawal period, as determined above.
In the notice of withdrawal, the User must specify the products for which it intends to exercise its withdrawal.
Upon receiving the notice of withdrawal, if timely, the Seller shall refund to You all received payments, inclusive of delivery charges, excluding the additional costs if the user has expressly opted for a type of delivery on the type of standard delivery offered by the seller, without delay and in any case within 14 days from the day when the User is informed of the decision to terminate the contract; the refund will be using the same means of payment used by you for the sale in respect of which was the withdrawal request.
The Seller shall be entitled to withhold the reimbursement until he has received the products or until the User has supplied evidence of having sent back the goods, whichever situation occurs first.
The User, once the withdrawal request, will have to return the products, without undue delay and in any case within 14 days from the date on which you communicate to the Seller its decision to terminate the contract, by means of the aforementioned delivery to the following address, already indicated in Model instructions on withdrawal in Annex I part a of art. 1 paragraph 1 of Legislative Decree no. 21 of 21.02.2014:
Calzificio Bonadei Srl
via I Maggio trav III n.2
25035 Ospitaletto (BS)
The direct cost of returning the Products shall be borne by the user who exercises withdrawal.
For the sole purpose of compliance with the restitution, the Products are shipped by the time they are delivered to the post office or to the forwarding agent.
The Products must be returned in original packaging with which they were received, including any related documents, such as tags, labels, seals, etc ..
For the return of the Product, the User may use the postal service or a carrier of your choice.
All risks of loss or damage to the Products during shipment to the seller for the return are borne by the User.
According to art. 57 paragraph 2 of the Consumer Code, the User shall be liable for any diminished value of the returned products resulting from the handling of the above different from those needed to establish the nature, characteristics and functioning.
In the event, received delivery of the return, the seller should find a decrease in the value of the products due to the User, the Seller shall be entitled to offset the amount corresponding to the aforementioned decrease in value with the amount to be reimbursed to the User for effect of the recess; In this case, the Seller shall give notice to you within 14 days of receipt of return.
The right of withdrawal is excluded in the following cases provided dall'art.59 of the Consumer Code:
a) service contracts after the full performance of the service if the execution and 'began with the express consent of the consumer and with the acceptance of the loss of the right of withdrawal once the full execution of the contract by the trader;
b) the supply of goods or services whose price is dependent on fluctuations in the financial market that the trader is not able to control, which may occur during the withdrawal period;
c) the supply of goods made to specifications or clearly personalized;
d) the supply of goods which are liable to deteriorate or expire rapidly;
e) the supply of sealed goods which are not suitable to be returned for hygienic reasons or related to the protection of health and were unsealed after delivery;
f) the supply of goods which, after delivery, according to their nature, inseparably mixed with other items;
g) the supply of alcoholic beverages, the price of which has been agreed upon conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which is dependent on fluctuations in the market which can not be controlled by the trader;
h) contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such visit, the trader provides services in addition to those specifically requested by the consumer or goods other than replacement parts necessary to perform maintenance or repairs, the right of withdrawal shall apply to those additional services or goods;
i) the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery;
j) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;
k) contracts concluded at a public auction;
l) the provision of accommodation for residential purpose, transport of goods, the automobile rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;
m) the supply of digital content which is not tangible medium if the performance has begun with the express consent of the consumer and his acceptance of the fact that in that case he would lose his right of withdrawal.
All marketed products through the Site have the legal guarantee of conformity established by Articles 128 et seq. of the Consumer Code, applicable, in any case, only the consumer.
Pursuant to the law, the seller is obliged to deliver goods to the User in accordance with the sales contract.
Seller responds to the User for any lack of conformity of existing products upon delivery of the above, occurring within two years of delivery.
To benefit from the guarantee above, the user must notify the seller of the lack of conformity within two months of discovery, subject to revocation, by contacting Customer Service via the relevant section; this report must contain an accurate and complete description of the defects / faults disputed.
Customer Service will experience the User's communications, giving him instructions for the delivery of the defective product, which will take place at Seller's expense.
The Seller shall be entitled to require the User to attach to the product for which it intends to enforce the guarantee the purchase invoice or other document showing the date of sale date.
If active, the legal guarantee of conformity entitles the User to get the full refund.
The User shall be entitled to demand, at his choice, an appropriate reduction of the price or rescission of the sale contract.
Under no circumstances a lack of conformity is minor gives the right to terminate the contract.
They are excluded from the defects of conformity and, therefore, the legal guarantee any defects or accidental damage certain facts or from your responsibility or use of products not conforming to its intended use, or by normal wear and tear.